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Shipping policy

Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

🚚 Shipping Rates & Costs
We are pleased to offer free Standard Shipping on all domestic orders of $100 or more (before taxes and after discounts).
For orders under $100, and for all international orders, shipping charges are calculated based on weight and destination and will be displayed at checkout.

📦 Processing & Fulfillment Time
  • Processing time: All orders are processed and packed within 2–3 business days (Monday–Friday, excluding holidays).
  • Cutoff time: Orders placed after 5:00 PM EST will begin processing the following business day.
  • Peak Seasons: During holiday seasons or major collection drops, please allow an additional 1–2 business days for processing. You will receive a notification if your order faces a significant delay.

🇺🇸 Domestic Shipping (U.S.)
All domestic orders are shipped via our preferred carrier, USPS (United States Postal Service).
  • Standard Shipping: 3–5 business days (Free on orders $100+)
  • Priority Shipping: 1–3 business days
  • P.O. Boxes & APO/FPO: Because we use USPS, we happily ship to all U.S. territories, P.O. Boxes, and military addresses.

🌐 International Shipping
We ship worldwide via USPS International services.
  • Delivery Timeline: International delivery typically takes 7–21 business days, depending on your location and local customs processing times.
  • Duties, Taxes, & Customs: International orders may be subject to local import duties, VAT, or customs fees levied by your destination country. PrimexPurpose is not responsible for these charges; they are the sole responsibility of the customer.

📍 Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email containing your USPS tracking number(s). The tracking tracking information usually updates within 24 hours of package drop-off.

⚠️ Lost, Damaged, or Missing Packages
  • Incorrect Addresses: Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address.
  • Missing Packages: If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local post office. PrimexPurpose  is not liable for packages stolen or lost after a confirmed USPS delivery.